Hello, I’m Raina Tang.

I turn complex ideas into clear, engaging learning that enhances workplace performance.

Featured Project

All-Star Service: Handling Customer Issues Like a Pro

This interactive training experience integrates AI models into Articulate Storyline to bring customer service scenarios to life. In the simulation, learners step into the role of a customer service representative and engage in real-time conversations with AI-powered customers, each presenting unique challenges and emotions. Learners must actively listen, problem-solve, and respond professionally to resolve customer issues. At the end of each interaction, a virtual store manager evaluates their performance across multiple criteria—such as empathy, clarity, and problem-solving—providing targeted feedback to help them refine their skills.

Tools Used: Articulate Storyline, Figma, Canva, ChatGPT, JavaScript

What People Are Saying

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

    Quote Source

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

    Quote Source

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

    Quote Source

Explore My Projects

For details on my recent projects and insight into my work process, check out my portfolio!

 

ELearning Responsive Project

The project is a commercial video focusing on different target audiences of an eLearning class-Canva at PionCreator.

ELearning LMS Course

This project is to help learners who have a business purpose in China and want to enhance Chinese communication skills in a limited time span.

Job Aid: Time Management

The project is a job aid for Time Management with the goal of helping a group of associates effectively manage time.